A summary of the policy below. The full text is the version that applies.
What we collect
Identity, contact and commercial data
Name and contact details, employment details, location, banking and payment details, service preferences and website trace data such as IP address and cookie IDs. Sensitive data is not processed without explicit consent.
Why we use it
To deliver and administer services
Onboarding, answering enquiries, credit checks, delivering and billing the contracted service, fraud prevention and legal compliance. Your information is never sold.
How long we keep it
Up to 60 months
Data is retained only as long as it is needed for a legitimate purpose. Once that purpose ends and the maximum retention period of 60 months has lapsed, it is securely deleted.
What you can ask for
Nine data subject rights
Information, access, correction, portability, objection, marketing opt-out, restriction, erasure and withdrawal of consent. See “Your rights” below.
Background
Techsiagus FZ-LLC operates in the information technology, cloud, digital services and cyber security domains in the Middle East, the United States, Canada and Pakistan, and is subject to the laws, regulations, determinations and decisions enacted and promulgated by the relevant legislative bodies and regulatory authorities in each respective jurisdiction.
The protection and privacy of personally identifiable information (PII) entrusted to Techsiagus FZ-LLC by customers, clients, employees, suppliers, stakeholders, local and international strategic partners, and other individuals Techsiagus FZ-LLC works with are paramount to the organisation. We are committed to protecting and respecting the privacy of all data subjects who engage with the company, securely and transparently, in compliance with applicable legislation.
This Privacy Policy sets out the principles and guidelines for collecting, processing, storing and disclosing personal data in line with applicable laws and regulations. This Privacy Policy replaces all previous versions and applies from 1 October 2024.
Applicable jurisdictions
We provide customer services and employ personnel primarily in the United States, the United Arab Emirates, Pakistan and Canada.
Who this policy applies to
This Privacy Policy applies to the following:
Current, prospective and former customers
Employees
Individuals who use our website
Nominated individuals acting under a power of attorney
Shareholders
Suppliers, local and strategic partners
Data protection principles
We adopt the following core data protection principles:
Respect for privacyWe respect the privacy rights of individuals and ensure that their data is collected, processed and stored in accordance with applicable legislation.
LawfulnessWe only collect, process and store personal data necessary for legitimate purposes.
Data minimisationWe limit the collection of personal data to what is necessary and relevant for our business purposes.
AccuracyWe take reasonable steps to ensure that personal data is accurate, up-to-date and complete.
RetentionWe retain personal data only for as long as necessary to fulfil the purposes for which we collect such data. Data no longer in use is disposed of securely.
SecurityWe store personal data in secure systems and protect personal data with appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration or destruction.
Sharing with third partiesWe only transfer personal data to third parties who have adopted appropriate safeguards, where it is necessary to pursue the legitimate interests of the data controller or the third party to whom personal data has been disclosed, provided it is not in violation of the fundamental rights and freedoms of the data subject and is in compliance with personal data protection laws.
Definition of personal data
We define personal data as follows:
Any information, whatever its source or form, relating to or that could lead to the specific knowledge of a natural person or make it possible to identify him or her directly or indirectly by reference to one or more identifiers — either alone or when combined with other information that is linked or linkable to a specific individual (personally identifiable information, PII) — using all means the data controller or any other person uses or may have access to.
Personally identifiable information we could collect includes one or more of the following:
A person’s name, gender, date of birth and identity document number (including passport numbers, identification numbers, driving licence and employee numbers)
A person’s delivery or billing addresses, telephone number, fax number, email address, social media handles, log-in identification information, IP address and cookie IDs
A person’s employment status, job function, job title and employment or business address
A person’s biometric information — limited to fingerprints
A person’s current location information and location history
A person’s banking information, debit card or credit card details
A person’s preferences for products and services, specific products purchased and in use or previously in use, and the channels used to purchase
A person’s demographic information, education level, occupation, household income, interests and activities
Employees only: employment information including compensation and remuneration history
Sensitive personal data will not be processed without the explicit consent of the data subject except where a specific exemption is permitted by law (such as employment or pursuing legal claims) or regulation, where Data Protection Authority approval has been obtained where exemptions do not apply, or where a permit has been secured from the Data Protection Authority and adequate safeguards are in place for the purposes of processing. Sensitive personal data is prohibited from being transferred to jurisdictions offering inadequate levels of protection.
Data sources
We collect personal data when prospective customers access our website and online portal, or throughout our contractual relationship with our customers or suppliers. We track visits to our website to ensure that we can serve our visitors in the best possible way and improve our services further.
We also collect personal information of our employees, of employees of third-party contractors or service providers, and of strategic local or international partners, through our procurement registration process or other engagement touchpoints. We will receive information from credit reference agencies if we need to conduct a credit check.
Lawful basis for processing
We collect, process or disclose personal data (including to third parties) for specific and legitimate purposes. We do not rely on consent alone as the basis for collecting personal data. Instead, in line with applicable laws and where appropriate, we adopt other lawful bases to serve our customers and stakeholders.
01Contractual performance. The personal data protection legislation in most jurisdictions where we operate permits us to process such data where this is objectively necessary for performing or initiating a valid contract with a potential customer or supplier for Techsiagus FZ-LLC products and services.
02Legitimate business interests. Legislation in most jurisdictions allows us to undertake the processing of personal data for purposes such as fraud prevention, maintaining the security of our services, and the improvement of our services. Whenever we rely on this lawful basis we assess our business interests to ensure they do not override the rights of data subjects — an essential requirement under law.
03Commercial purposes. Personal data may be processed in the context of marketing, promotions, cross-promotions, location-based services, and research and analytics.
04Vital interests. Sometimes we process or disclose your information where necessary to protect your vital interests or those of another person. For example, in cases of a medical emergency or an accident, we may process and disclose your location information to paramedics.
05Compliance with a mandatory legal obligation. We may process your data where we must comply with a legal obligation, such as accounting and tax regulations concerning electronic communications and financial services, or where there are mandatory data retention requirements.
06Substantial public interest. We may process your data to assist in detecting and preventing fraud, tax evasion and financial crime.
07Consent. If Techsiagus FZ-LLC does not elect to rely on any other lawful basis, we will seek your consent to process your data before doing so. In line with applicable legislation you may withdraw your consent at any time. When you grant your consent, we will give you details of how you can withdraw it.
Children’s information
Techsiagus FZ-LLC is a strong advocate and champion of the cause of child rights and protection. Generally, we do not knowingly process the personal data of children under the legal age permitted in the relevant jurisdiction (13, 16 or 18 depending on the country) unless we have consent from their guardians. Where we have designed services for use by children under the legal age, we will seek the guardians’ consent and inform them of their privacy rights.
How we use your personal information
We collect and process your personal information for the following purposes:
To onboard or register you as a customer on our service platform
To address any enquiries you may have about our products, services or service delivery platforms
To perform credit checks when you apply for a contract for any products or services with us
To provide you with the service we have contracted to provide to you
To bill you for using the products and services, or to take the appropriate amount of credit from you
To improve your experience
To develop new products and services to meet future needs, or to conduct statistical analysis and studies which we may share with third parties through the processing of anonymised and disaggregated data which is not linked back to you in any way
To prevent fraud
To comply with applicable laws, regulations, court orders, and government and law enforcement agencies’ requests
We may monitor your use of the services and record any calls made to the Techsiagus FZ-LLC contact centre for training, financial control, quality control and regulatory purposes.
Sharing, transferring and disclosing your data
In compliance with applicable legislation and following sound business practices, Techsiagus FZ-LLC implements appropriate mechanisms to keep your personal information confidential. None of your information, as collected from you, is sold to third parties. However, there are specific reasons why we may be required to share your data with third parties who have adopted appropriate safeguards.
We may share or transfer your personal information with our subsidiaries, affiliated companies and trusted third parties, including agents, resellers, subcontractors and suppliers who are directly involved in the services you ordered. We may disclose your personal information to an authorised third party if such disclosure is mandated by law and permitted by the applicable laws and regulations of the country, or by the personal data protection authority, the national telecommunications regulatory authority, the financial services regulatory authority, or any other relevant government agency. Such disclosure may be necessary to comply with a legal obligation or a court order in connection with judicial proceedings, to protect our customers’ and others’ rights or safety, or at the request of a law enforcement agency.
However, without obtaining your prior express consent, we shall not share or use your personal information with our affiliates, or with any third party not directly involved in providing the services.
Some purposes may constitute a necessary basis for processing information or sharing it with third parties, provided it is not in breach of the fundamental rights of the data subject — including where there is a relevant and appropriate relationship between the data subject and the controller or third party (for example where the data subject is a client or in the service of the controller), or where legal purposes are present for public authorities to process personal data.
The General Data Protection Regulation defines a third party as “a natural or legal person, public authority, agency or body, other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data”.
International data transfers
Techsiagus FZ-LLC will not transfer your information outside the country where you reside (your “Home Jurisdiction”) except in accordance with the rules set out in the applicable laws or regulations of the Home Jurisdiction. We will have a contract in place with the data recipient to ensure that your information is adequately protected, and we will remain bound by our obligations under applicable data protection laws even when your personal information is processed outside of the Home Jurisdiction. The measures we use to protect your data in this instance are security reviews of the organisations concerned and contractual model clauses approved for use by the data protection authority in the Home Jurisdiction.
Your rights
In line with applicable laws and regulations, we have outlined below the specific rights to which you are entitled in relation to our processing of your personal data. If you wish to exercise any of these rights, or have a question you cannot find the answer to, please use the contact details at the end of this policy and a dedicated team member will respond.
Right to informationYou have a right to know why we are processing your data.
Right to access personal dataYou have the right to request a copy of the personal data that Techsiagus FZ-LLC holds about you in a machine-readable format.
Right to correct personal dataYou have the right to correct or update the information we hold about you if such information is inaccurate.
Right to data portabilityIn some circumstances, but not in all Techsiagus FZ-LLC markets, you have the right to have a copy of the personal data you provided to us transferred to another service provider.
Right to object to the use of personal dataYou have the right, in certain circumstances as set out in the applicable data protection law, to object to Techsiagus FZ-LLC processing your personal information.
Right to opt out of marketing messagesIf you no longer want to receive marketing messages from Techsiagus FZ-LLC, you can opt out at any time. You can also opt out at any time if you have previously opted to receive personalised content.
Right to restrict the use of your dataIf you feel the data we hold on you is inaccurate, or believe we should not be processing your data, please contact us at business@techsiagus.com to discuss your rights. In certain circumstances you can ask us to restrict processing.
Right to erasure / right to be forgottenTechsiagus FZ-LLC strives to process and retain your data only for as long as we need it, or as mandated by applicable legislation. In certain circumstances you have the right to request that we erase personal data of yours that we hold. We will review your request, and where this does not breach any retention requirements stipulated by law, we will do so.
Right to withdraw your consentYou have the right to withdraw your consent for data processing at any time, if our processing is based on your consent in the first place.
Retention
Whilst legal provisions regulating personal data protection may not dictate how long data can be retained, once your data is no longer required for legitimate purposes and the maximum retention period of 60 months has lapsed (or longer where this is stipulated by law), we will securely delete it, after which Techsiagus FZ-LLC will no longer have access to that information.
Cookies and IP address tracking
When you visit most websites you typically leave electronic trace information such as an IP address, domain name, unique ID and stored preferences. Cookies enable websites to tailor page content according to user preferences.
When you visit the Techsiagus FZ-LLC website, we use cookies to store information about products you have selected to purchase, or to collect information about how many people have visited our website. You can manage these cookies in your browser settings. Refusing cookies may mean you cannot access certain parts of our websites. By continuing to use our websites, you agree to our use of cookies.
Changes to this policy
We regularly review our Privacy Policy to ensure that it complies with applicable legislation and accords with our business model. We will post the revised policy on our website, www.techsiagus.com, and it shall become effective from that date. Please check our website regularly to see any changes to our Privacy Policy. By continuing to use our services, you acknowledge and agree to those changes.
Contact us
For queries regarding this Privacy Policy, please write by email or letter to:
