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Managed Network & Infrastructure Support

Managed network and infrastructure support — monitoring, incident handling and change execution across the estate.

The problem

What usually brings people to this.

  • An estate designed well but operated reactively
  • No out-of-hours coverage for infrastructure incidents
  • Internal teams absorbed by operational work instead of projects
What we do

Day-to-day operation of the network and infrastructure estate

We operate the network and infrastructure estate day to day — monitoring, responding to incidents, and executing routine change — so your internal team is not the first line for every alert.

  • 01

    Network infrastructure

    Day-to-day management of the network estate — switching, routing, wireless and connectivity.

  • 02

    Server infrastructure

    Management of the server and compute platform across on-premises and hosted environments.

  • 03

    Security infrastructure

    Operation of the security components already in place, kept current and kept monitored.

  • 04

    Endpoint management

    Management of the endpoint estate, including patching and configuration.

Methodology

How the engagement runs.

A defined sequence, so you know what is happening at any point and what comes out of each stage.

  1. 01

    Onboarding and discovery

    Establish what the estate consists of before taking responsibility for it.

    • Estate inventory
    • Access
    • Documentation
  2. 02

    Monitoring baseline

    Put monitoring coverage and alerting in place across the estate.

    • Coverage
    • Thresholds
    • Alerting
  3. 03

    Incident handling

    Detection, triage and resolution of infrastructure incidents.

    • Detection
    • Triage
    • Resolution
  4. 04

    Change execution

    Routine and planned change delivered against an agreed process.

    • Routine change
    • Planned change
    • Agreed process
  5. 05

    Capacity and lifecycle

    Capacity tracked and end-of-support dates handled before they arrive.

    • Capacity tracking
    • EOS / EOL
  6. 06

    Service reporting and review

    Report what happened and what it indicates about the estate.

    • Incident trends
    • Change record
    • Service review
Typical duration Typically 15 to 30 days for assessment. Support contracts run from six months to five years.
Deliverables

What you receive.

  • 01System uptime and configuration reports
  • 02A change process aligned with ITIL best practice
  • 03Proactive monitoring of the IT infrastructure
  • 04Helpdesk and support ticket records
  • 05Monthly SLR (service level review) reports
  • 06Asset inventory updates and management
  • 07Patch management and reporting
Outcome

What changes afterwards.

  • Day-to-day operations handled offshore rather than by your own team
  • A proactive position instead of a reactive one
  • No cost of onboarding and retaining scarce in-house skills
  • A stable, secure and documented environment for a small or mid-sized business

Talk to us about managed network & infrastructure support (NOC).

Describe the estate and the constraint you are working within. We will tell you what the engagement would actually involve.

Questions

Before you get in touch.

Does this replace our internal IT or network team?

Not necessarily — it means your internal team is not the first line for every alert. The scope of what NOC covers versus what stays internal is agreed as part of the engagement.

What counts as routine change under this service?

Routine and planned change delivered against an agreed process — the specifics of what qualifies are set per engagement rather than assumed.

Do you track hardware nearing end of support?

Yes — capacity tracking and end-of-support lifecycle management are part of the service, so ageing hardware is flagged before it becomes an incident.

How does this relate to Managed Detection & Incident Response (SOC)?

NOC covers network and infrastructure operations; SOC covers security monitoring and incident response. Many clients run both together, but each is scoped and engaged independently.